Shipping Policy
Effective Date: December 5, 2025
This Shipping Policy governs the delivery of products purchased from SunTayo.ca. Please review this policy prior to placing your order. This policy may be updated periodically without direct notice.
1. Processing Time
All orders are processed and shipped from our Toronto facility. Orders are typically processed within **3-5 business days** (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery.
2. Domestic Shipping Rates and Estimates (Canada)
Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options:
- **Standard Shipping:** 5–7 business days (estimated)
- **Expedited Shipping:** 2–4 business days (estimated)
We may offer free shipping for domestic orders over a certain threshold, which will be indicated clearly on our website.
3. International Shipping
We offer shipping to select international destinations. Shipping rates and delivery times for international orders are calculated at checkout based on location and weight.
International delivery estimates can range from 10–25 business days, depending on the destination and local customs processing times.
4. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email containing your tracking number once your order has shipped. The tracking number will be active within 24–48 hours.
5. Customs, Duties, and Taxes (International)
SunTayo.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
6. Shipping Address Accuracy
The customer is responsible for ensuring the correct shipping address is provided at the time of purchase. If the package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer is responsible for the re-shipping costs.
7. Damages and Lost Packages
SunTayo.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please also save all packaging materials and damaged goods before filing a claim.
8. Delayed Delivery
All delivery dates provided are estimates. Once the package has been transferred to the carrier, SunTayo.ca cannot guarantee delivery within the estimated timeframe. We are not responsible for delays caused by the carrier or unforeseen events (e.g., weather, holiday volume).
9. Pick-Up Options
At this time, we do not offer local pick-up options. All orders must be shipped to a valid street address.
10. Contact Us
If you have any questions regarding your order's status or shipping details, please contact us at:
SunTayo.ca
📧 Contact Us
Toronto, Ontario, Canada